Katherine Way Collections Return & Exchange Platform

Shipping Information

Free Shipping
Customers who spend $250.00 or more will receive free shipping.
The purchase amount must be over $250.00 once all discount codes have been applied to be eligible for free shipping. 

Available Shipping Methods
At checkout, you will be prompted to select your desired shipment method for your order. If you need to receive your order before a specific date, please select the appropriate shipment method for your timeframe.

  • FREE SHIPPING (10 -15 Business Days)
  • UPS Ground (5 -12 Business Days)
  • UPS 2 Day Air (2 Business Days)
  • UPS Overnight (1 Business Day)

Orders placed Monday through Thursday after 9 AM Eastern Standard Time will ship the following business day. Orders placed Friday through Sunday will ship the following week, during the first three business days.

Returns & Exchanges

  • PRODUCTS ON SALE FOR MORE THAN 50% ARE FINAL SALE – If the product you are requesting a return for was purchased at more than 50% off, you will be unable to request the return.
  • Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or otherwise do not meet our Return Policy mentioned above will be subject to denial and shipped back to you. 
  • Katherine Way gladly accepts returns and/or exchanges of unworn merchandise within 15 days of package reception.
  • To request a return and/or exchange, please visit the link at the top of this page.
  • If you have any questions, please email customercare@katherineway.com. 

Return Methods
You may choose to purchase your own shipping label, or you may request to have a return label generated for you. The cost of a return label is $12.00, which will be deducted from your refund amount.  
If shipping with your own shipping label, all returns should be shipped to the following address:
Katherine Way Corporate
Attn: Web Returns
11653 Central Parkway
Suite 208
Jacksonville, FL 32224

Refund Methods
When requesting a return, you have the option to select from the following refund methods:

  • Refund to Original Payment Method
  • Refund to Store Credit
  • Exchange
If requesting an exchange, you will be prompted to select the product you would like to receive in exchange for the returned merchandise. If the product you select is less than the product originally shipped, you will be refunded the difference.