SHIPPING

Customers spending $200 or more will receive Free Shipping.  

  

HOW WILL MY ORDER SHIP?

All orders will be shipped from our warehouse for standard delivery. Orders placed by 1 pm are processed out the next business day. This is subject to high order volume. Please allow more time during large sales and the holidays. 

 

IS EXPEDITED SHIPPING AVAILABLE?

Yes, you may select that option during shipping choices or e-mail customer care at kwayestore@katherineway.com and we will work with you!

   

WHAT IF ITEMS ARE MISSING FROM MY SHIPMENT OR ARRIVE DAMAGED?

Please inspect all shipments upon arrival. If items are missing from your shipment, you must notify us within 5 business days of receipt of shipment.

All defective or damaged product claims must be made within 5 business days of receipt of shipment. 

Please visit https://katherineway.com/a/returns  to complete the form. 

RETURNS AND EXCHANGES

All sales are final on Clearance items. We will gladly accept returns of unworn merchandise within 30 days of receipt of the order. You may return for a full refund.

Please visit https://katherineway.com/a/returns  to complete the Return Form. 

Inspect all shipments upon arrival. If items are missing from your shipment, you must notify us within 5 business days to receive replacement or refund.

All defective or damaged product claims must be made within 5 business days of receipt of shipment. A return authorization is required and a call tag will be issued for the return of the defective items.

International Orders: Additional duties or taxes may be billed to you by the UPS carrier. 

Customer Service: contact customer care or call Toll-free  866-515-6860.