SHIPPING

  • Customers spending $200 or more will receive Free Shipping.

HOW WILL MY ORDER SHIP?

  • All orders will be shipped from our warehouse for standard delivery.
  • Orders placed after 9am Eastern Standard Time are processed the next business day. This is subject to high order volume. Please allow more time during large sales and the holidays.

IS EXPEDITED SHIPPING AVAILABLE?

  • Yes, you may select that option during checkout. 

WHAT IF ITEMS ARE MISSING FROM MY SHIPMENT OR ARRIVE DAMAGED?

  • Please inspect all shipments upon arrival. If items are missing from your shipment, you must notify us within 5 business days of receipt of shipment.
  • All defective or damaged product claims must be made within 5 business days of receipt of shipment.
  • Please visit the link below to complete the return form. When filling out the return form, please enter "AM-" before entering your invoice number.
  • Katherine Way Returns Portal

RETURNS AND EXCHANGES

  • ALL SALES ARE FINAL ON SALE ITEMS. If your item is nonreturnable you will not be able to complete the return form.
  • We will gladly accept returns of unworn merchandise within 30 days of receipt of the order. All returns will receive a $5.00 restocking fee, which will be deducted from the amount of your refund. Restocking fees do not apply to customers exchanging items.
  • Please visit the link below to compete the return form. When filling out the return form, please enter "AM-" before entering your invoice number.
  • Katherine Way Returns Portal
  • Inspect all shipments upon arrival. If items are missing from your shipment, you must notify us within 5 business days to receive replacement or refund.
  • All defective or damaged product claims must be made within 5 business days of receipt of shipment. A return authorization is required and a call tag will be issued for the return of the defective items.
  • International Orders: Additional duties or taxes may be billed to you by the UPS carrier.
  • Customer Service: Contact customer care or call toll-free 866-515-6860.