Orders

We currently only ship to the United States and Canada. Additional duties and taxes may be applicable. We are looking to expand our international sales this year!

Our items ship Monday through Friday, excluding holidays, from our warehouse in Jacksonville, Florida. It can take 3-5 business days to get your order shipped. You can expect greater delays during large sales and the holidays. If you need an item expediated, Please reach out to our shipping team at kwayestore@katherineway.com.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped. If you have created an account, you can also login and view the status of any of your recent orders. Please allow up to 3-5 buisness days for processing. 

We currently use USPS and UPS for our shipping needs. 

Use the code within the email you received with the Gift Card. The amount will be applied to your order. 

Product

Email our E-Commerce team at kwayestore@katherineway.com. We will do our best to find what you are looking for!

All sales are final on Clearance items. We will gladly accept returns of unworn merchandise within 30 days of receipt of the order. You may return for a full refund or exchange for another size or color. Stock is subject to availability. Returns may take up to 10 business days to process. Holidays may disrupt this process.

A return authorization form is required in the package. If the return form is not included in the shipment, the returns process will be delayed.

We do not currently offer personalization on our garments. 

Other

You can contact us through our contact page! We will be happy to assist you.